Most issues can be handled remotely according to Tesla, but they can and will send a Service Ranger out to you with a loaner if necessary.
We designed Model S to be easy to own. Routine software updates handle most issues without interrupting your life, while annual inspections ensure your car’s long-term health. Model S is also smart: it periodically monitors itself and can alert Tesla, with your permission, to issues so that they can be resolved quickly and easily. Many issues can be resolved remotely, but if your Model S does require in-person attention, you can bring it to a Tesla Service Center, or have your car picked up in exchange for a loaner at no charge with our valet service.
Ok so they do alot of their servece remotely, updates, they send me a rnager, whatever. What if a shock lets go, or a control arm say. I need to replace bearings in the wheels, simple stuff like that? How does that work, is there a regional facility they all go to, if so how long will I be without my vehicle???